Refund and Returns Policy

Cancellation Process

You can cancel your order within one hour of placing the order on the website before the products in your order have been dispatched through the following mechanisms:
(i) From your account on the Website; or
(ii) Via chat service enabled on the Website.
If an order is not cancelled within one hour, you will not be allowed to cancel the order. A complete refund will be initiated for prepaid orders that are cancelled within one hour of placing the order on the website. The money will be refunded to you within 24-48 business hours after the cancellation request is duly processed by us.

LUXALEAF reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/ orders and such cancellation has occurred more than once.

Note: Gift cards are not eligible for cancellation.

Return Process

You may place a return request within 48 hours from the date of delivery. When a shipment is returned after it has been delivered, your return request may be approved based on the quality checks conducted by our team. The refund will be initiated once the Product(s) have been picked up from your location.

Within 24-48 business hours of us picking up the Product(s) from your location, the refund for purchases made with credit/debit cards or net banking will be credited to the same account from which the payment was made. The amount may not appear in your account for another 3-7 working days. For orders which have been paid through cash on delivery mode, the amount will be refunded to your bank account after the details have been collected by us.

Note: Gift cards are not eligible for returns.

Refunds, Replacements, and Returns

You understand that a return request may be made for a part of your order or for your entire order. You understand that the return option is only available in the following scenarios:

Product/(s) have been spoilt/damaged in transit; or
Product/(s) that arrive in damaged packaging; or
A wrong product has been delivered.

LUXALEAF shall not be obligated to accept returns for any product that is not spoilt, wrong or damaged.

You understand that a replacement request is subject to the availability of stock. If a replacement cannot be carried out due to non-availability of stock, the amount will be refunded to you. You understand that you can only raise a replacement request for the same product if the product delivered to you has been damaged in transit, is wrong or has been delivered in a damaged package. You acknowledge that a replacement request cannot be placed for a different product, an exchange of a product will not be permitted under any circumstances.

LUXALEAF reserves the right to refuse the transaction or delay the refund process by 3-6 months for users with a prior history of questionable charges such as cancellation of bulk orders/ orders and such cancellation has occurred more than once.

Note: Gift cards are not eligible for cancellation.

Process for submitting a return, replacement and refund request:

Select the reason for return, replacement or refund (as the case may be) by choosing a particular option on the Website.
Add four images of the product received in the manner specified below:
The front image of the product along with the name of the product.
The back image of the product.
Image of the barcode on the product box.
Image of the outer box packaging of the product.
You can place a return/ replacement order here

International orders

You understand that international orders are not eligible for return, exchange or replacement. International orders may only be cancelled before the product has been made ready for dispatch. Amounts paid for international orders will be refunded only in the following cases after you have placed a refund request:

Products have been spoilt/damaged in transit; or
Products that arrive in damaged packaging; or
A wrong product has been delivered.

Please refer to the refund request process set out above.

Products not eligible for return

The following products are not eligible for return in any circumstances:

Products damaged/degraded as a result of use, overuse;
Products that have missing items and damaged original packaging including price tags, labels, tampered packaging, free gifts and other accessories; and
Products with altered serial numbers